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Copyright@2006 MIS
All Rights Reserved
The following illustration describe some typical solutions that can be built using MagiCall and Batavia system.
INTELLIGENT CALL REROUTING
A subscriber dials the central customer service. The subscriber is actually listed as a customer for area X. When call received by operator, he was told to call the customer service in his area. Therefore, he should hang up and dial the correct number over again. This could be a misery for the subscriber because he has wasted a lot of times. This intelligent machine provides a support by automatically identified the caller and then transfer the call to the proper number which will save a lot of time and energy. this will suitable for emergency call such as Problem complaint (117), New Line Service (162), Police Department Fire Department, Ambulance, etc.
FAX ON DEMAND (FOD) and AUDIOTEX
MagiCall Fax On Demand performs similar task to that of MagiCall Audiotex. These application dispense prerecorded information to caller, While FOD can give the information to caller by voice or fax, Audiotex only performs the audio form (voice only). The caller will hear a menu of some information. The menu selection are made by pressing digits on touch tone telephone, Automatic Speech Recognition (ASR) or dial pulse detection (DPD). The information could be static or dynamic. The static information is just a basic information. The dynamic one can retrieve information from database linked to any database application. The machine has an easy set up and simple administration.
ANNOUNCEMENT
There is a service for time-date information. when you dial the number, you will hear such as “January 10, 2006. The time is 11:45 PM.”. This is just a simple application of MagiCall Announcement. It cam be used for any kind of services that give common public information. For example 103 (time-date information) busy number, invalid number etc.
VOICE MAIL
Somebody try to make an important phone call. Hi dials the number but the number is busy. Then, he tries again the phone is ringing but nobody answer. He will get stuck in trying and trying until he is successful in making the phone call. The voice is handled after a time interval. The machine plays the greeting and then record, store and manipulate the message (voice or fax) from caller. The cal recipients can be notified through a preferred facility ( c.g. pager, fax, call back, e-mail, ring distinction etc.). The messages, then, could be retrieved at a later time. As simple as answering machine, but as private as a mail box. it benefits the phone subscribers as much as for telephone company.
CALL CENTER
Call Center, as it is named, is the center for processing all incoming or outgoing calls. This performs the strong cases of Computer Telephony Integration (CTI) which coordinates telephone connections with data processing. The machine can identifies the caller and his information will pop u[ in the operator screen. The machine also plays roles in data processing and routing, such as in handling multiple client telemarketing campaigns. Call Center also performs automated call distribution, waiting line and information queue. The main characteristic is that are a lot of operators stand by to handle the calls after they have processed by the machine. The product is commonly used for Information (108), Customer Service, Problem Complaint (117), New Line Service (162).
INTERACTIVE VOICE RESPONSE (IVR)
IVR is closely related to audiotex but it is more transaction oriented and typically involve manipulation Host-resident database. Using the keypad or spoken input, the machine performs action to retrieve, reading, writing, record on database. similar to audiotex, the information can be in the form of voice or fax. The most popular application is the billing information (109) from PT Telekomunikasi.